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Claims

Claims

If you have any complaints regarding your flight or service with Air Cairo, you can find information on how to contact us.

Were you dissatisfied with your booking or flight?

Were you dissatisfied with your booking or flight? We sincerely apologize for any inconvenience. Please email us at wecare@aircairo.com, and our team will be happy to assist you during our working hours, which are Sunday to Thursday from 9:00 AM to 5:00 PM.

  • If your flight is scheduled for a future date and you have booked it as part of a package with a tour operator, please contact your tour operator directly.
  • To process your claim efficiently, please ensure that you enter all details accurately, including flight information and passenger names as they appear on the booking confirmation of your original reservation.

Personal Information

Your message (Please provide in English) Please let us know any additional information about your complaint/claim

Booking Information

Our message (Please provide in English) Please let us know any additional information about your complaint/claim

Please let us know any additional information about your complaint/claim (Please provide in English)

Attachments

Please upload copy of passport
Please upload copy of boarding pass.
If you have any other documents need to upload

Please ensure that you only use one of the following formats: JPG, DOC or PDF. In addition to the booking confirmation you can attach a maximum of 2 more files. The maximum total size of all the files taken together must not exceed 4 MB.

Download our mobile app

Download our mobile app

Your boarding pass is at your finger tips with the mobile app. Download the app to take quick actions.
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Download our mobile app

Download our mobile app

Your boarding pass is at your finger tips with the mobile app. Download the app to take quick actions.
More information
App Store
Google Play
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